other Trusted Tech Solutions LLC website or related website that is linked to our websites(“websites”), and all
the products and services contained on those websites. It will notify you of the following:
1. What personally identifiable information is collected from you through the websites, how it is used and with
whom it is shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Our privacy commitment:
Trusted Tech Solutions LLC has never sold your information to someone else for advertising or made money by
you other people's advertisements. This has been our approach for over 40 years, and we remain committed to this
(collectively, "Trusted Tech Solutions LLC", "we", "us" or "our") and is effective as of TBD. It applies to all
divisions: Trusted Tech Solutions LLC.
Trusted Tech Solutions LLC’s Privacy Commitment
Trusted Tech Solutions LLC has been concerned about customer and user privacy for over 6 years; long before it
became fashionable, politically correct, or legally binding to take such a position. We ask for only the least
amount of information necessary, gathering only what we believe is essential for doing business, or for the
transaction at hand. This means we avoid the fundamental conflicts of interest between gathering customer
information and fueling advertising revenue, and the unavoidable compromises in customer privacy that it brings.
goal of this policy is to make explicit the information we gather from our customers and users, how we will use
We will keep the language simple and direct as much as possible.
products and services provided by Trusted Tech Solutions LLC through these websites, our mobile applications,
applications posted by Trusted Tech Solutions LLC.com.
Part I – Information Trusted Tech Solutions LLC collects and controls
This part deals with how Trusted Tech Solutions LLC collects and uses information about website visitors,
customers, users of Trusted Tech Solutions LLC's products and services, and others who contact Trusted Tech
Solutions LLC through forms or email addresses published on or linked to our websites.
Part II – Information that Trusted Tech Solutions LLC processes on your behalf
This part deals with how Trusted Tech Solutions LLC handles data that you entrust to Trusted Tech Solutions LLC
when you use our products and services, or when you share any personal or confidential information with us while
requesting customer support.
Part III – General
This part deals with topics that are relevant to both Parts I and II, and other general topics such as Trusted
Part I – Information Trusted Tech Solutions LLC collects and controls
What information Trusted Tech Solutions LLC collects
We collect information about you only if we need the information for some legitimate purpose. Trusted Tech
Solutions LLC will have information about you only if (a) you have provided the information yourself, (b)
Tech Solutions LLC has automatically collected the information, or (c) Trusted Tech Solutions LLC has obtained
information from a third party. Below we describe the various scenarios that fall under each of those three
categories and the information collected in each one.
Information that you provide us:
i. Account signup: When you sign up for an account to access one or more of our services, we ask for information
like your name, contact number, email address, company name and country to complete the account signup process.
will also be required to choose a unique username and a password for accessing the created account.ii. Event
registrations and other form submissions: We record information that you submit when you
(i) register for any event, including webinars or seminars,(ii) subscribe to our newsletter or any other mailing list,(iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in
or respond to surveys, or (v) submit a form to request customer support or to contact Trusted Tech Solutions LLC
any other purpose.
ii. Payment processing: When you buy something from us via one of our websites, you may be asked to provide your
name, contact information, credit card information, and/or other payment account information. We use a
payment processor. As a result, we do not store any portion of your payment information and we are not
for this third-party provider’s privacy practices. You may reference the payment provider’s online privacy
for more information.
iii. Testimonials : When you authorize us to post testimonials about our products and services on websites, we
include your name and other personal information in the testimonial. You will be given an opportunity to review
approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us
privacy@Trusted Tech Solutions LLC.net
iv. Interactions with Trusted Tech Solutions LLC : We may record, analyze and use your interactions with us,
including email, telephone, and chat conversations with our sales and customer support professionals, for
our interactions with you and other customers.
Information that we collect automatically
i. Information from browsers, devices and servers : When you visit our websites, we collect information that web
browsers, mobile devices and servers make available, such as the internet protocol address, browser type,
preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and
mobile network information. We include these in our log files to understand more about visitors to our websites.
ii. Information from first party cookies and tracking technologies : We use temporary and permanent cookies to
identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable
to identify visitors, track website navigation, gather demographic information about visitors and users,
email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our
websites. We only use first-party cookies and do not use third-party cookies or other third-party tracking
technologies on our websites. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store
information and preferences to provide certain features.
iii. Information from application logs and mobile analytics : We collect information about your use of our
products, services and mobile applications from application logs and in-house usage analytics tools, and use it
understand how your business use and needs can improve our products. This information includes clicks, scrolls,
features accessed, access time and frequency, errors generated, performance data, storage utilized, user
and configurations, and devices used to access and their locations.
Information that we collect from third parties
i. Signups using federated authentication service providers: You can log in to Trusted Tech Solutions LLC
using supported federated authentication service providers such as Google. These services will authenticate your
identity and give you the option to share certain personal information with us, such as your name and email
ii. Referrals: If someone has referred any of our products or services to you through any of our referral
programs, that person may have provided us your name, email address and other personal information. You may
us at privacy@Trusted Tech Solutions LLC.com to request that we remove your information from our database. If
provide us information about another person, or if another person gives us your information, we will only use
information for the specific reason for which it was provided to us.iii. Information from our reselling partners and service providers: If you contact any of our reselling
or otherwise express interest in any of our products or services to them, the reselling partner may pass your
email address, company name and other information to Trusted Tech Solutions LLC. If you register for or attend
event that is sponsored by Trusted Tech Solutions LLC, the event organizer may share your information with us.
Trusted Tech Solutions LLC may also receive information about you from review sites if you comment on any review
our products and services, and from other third-party service providers that we engage for marketing our
and services.iv. Information from social media sites and other publicly available sources: When you interact or engage with
on social media sites such as Facebook, Twitter, LinkedIn, YouTube, Instagram, Vimeo and Pinterest through
comments, questions and other interactions, we may collect such publicly available information, including
information, to allow us to connect with you, improve our products, or better understand user reactions and
We must tell you that once collected, this information may remain with us even if you delete it from the social
media sites. Trusted Tech Solutions LLC may also add and update information about you, from other publicly
Purposes for using information
In addition to the purposes mentioned above, we may use your information for the following purposes:
To communicate with you (such as through email) about products that you have downloaded and services that you
notices;To keep you posted on new products and services, upcoming events, offers, promotions and other information that
think will be of interest to you;To ask you to participate in surveys, or to solicit feedback on our products and services;To set up and maintain your account, and to do all other things required for providing our services, such as
enabling collaboration, and backing up and restoring your data;To understand how users use our products and services, to monitor and prevent problems, and to improve our
products and services;To provide customer support, and to analyze and improve our interactions with customers;To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the
rights and interests of Trusted Tech Solutions LLC, Trusted Tech Solutions LLC’s users, third parties and the
public;To update, expand and analyze our records, identify new customers, and provide products and services that may be
of interest to you;To analyze trends, administer our websites, and track visitor navigations on our websites to understand what
visitors are looking for and to better help them;To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal bases for collecting and using information
Legal processing bases applicable to Trusted Tech Solutions LLC : If you are an individual from the European
Economic Area (EEA), our legal basis for information collection and use depends on the personal information
concerned and the context in which we collect it. Most of our information collection and processing activities
typically based on:
(i) contractual necessity,(ii) one or more legitimate interests of Trusted Tech Solutions LLC or a third party that are not overridden by
your data protection interests, or(iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal
information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your
consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate
interests are not specified above, we will clearly explain to you what those legitimate interests are at the
that we collect your information.
Your choice in information use
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other
non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will
to receive notices and essential transactional emails.
Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may
be able to use certain features of the websites properly.
Optional information : You can choose not to provide optional profile information such as your photo. You can
delete or change your optional profile information. You can always choose not to fill in non-mandatory fields
you submit any form linked to our websites.
Who we share your information with
All Trusted Tech Solutions LLC entities have access to the information covered in Part I. We do not sell any
with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors : Employees and independent contractors of all Trusted Tech Solutions LLC
group entities have access to the information covered in Part I on a need-to-know basis. We require all
information that we share with them.
Third-party service providers : We may need to share your personal information and aggregated or de-identified
information with third-party service providers that we engage, such as marketing and advertising partners, event
organizers, web analytics providers and payment processors. These service providers are authorized to use your
personal information only as necessary to provide these services to us.
Reselling partners : We may share your personal information with our authorized reseller partners in your region,
solely for the purpose of contacting you about products that you have downloaded or services that you have
Other cases : Other scenarios in which we may share the same information covered under Parts I and II are
in Part III.
Your rights with respect to information we hold about you as a controller
If you are in the European Economic Area (EEA), you have the following rights with respect to information that
Trusted Tech Solutions LLC holds about you. Trusted Tech Solutions LLC undertakes to provide you the same rights
matter where you choose to live.Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal
information that we hold about you, including the information's source, purpose and period of processing, and
persons to whom the information is shared.Right to rectification : You have the right to update the information we hold about you or to rectify any
inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental
information about you in our database.Right to erasure : You have the right to request that we delete your personal information in certain
circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your
information in certain circumstances, such as when you have objected to our use of your data but we need to
whether we have overriding legitimate grounds to use it.Right to data portability : You have the right to transfer your information to a third party in a structured,
commonly used and machine-readable format, in circumstances where the information is processed with your consent
by automated means.Right to object : You have the right to object to the use of your information in certain circumstances, such as
the use of your personal information for direct marketing.Right to complain : You have the right to complain to the appropriate supervisory authority if you have any
grievance against the way we collect, use or share your information. This right may not be available to you if
is no supervisory authority dealing with data protection in your country.
Retention of information
We retain your personal information for as long as it is required for the purposes stated in this Privacy
Sometimes, we may retain your information for longer periods as permitted or required by law, such as to
suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our
agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate
to process your information, we will delete or anonymize your information from our active databases. We will
securely store the information and isolate it from further processing on backup discs until deletion is
Part II – Information that Trusted Tech Solutions LLC processes on your behalf
Information entrusted to Trusted Tech Solutions LLC and purpose
Information provided in connection with services :
You may entrust information that you or your organization (“you”) control, to Trusted Tech Solutions LLC in
connection with use of our services or for requesting technical support for our products. This includes
regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of
another person for a specific purpose, such as a customer to whom you provide services (if you are a processor).
data may either be stored on our servers when you use our services, or transferred or shared to us as part of a
request for technical support or other services.
Information from mobile devices :
When you elect to allow it, some of our mobile applications have access to the camera, call history, contact
information, photo library, and other information stored on your mobile device. Our applications require such
to provide their services. Similarly, when you elect to provide access, location-based information is also
for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. You
disable the mobile applications' access to this information at any time by editing the settings on your mobile
device. The data stored on your mobile device and their location information to which the mobile applications
access will be used in the context of the mobile application, and transferred to and associated with your
the corresponding services (in which case the data will be stored on our servers) or products (in which case the
data will remain with you unless you share it with us).
(All the information entrusted to Trusted Tech Solutions LLC is collectively termed “service data”)
Ownership and control of your service data
We recognize that you own your service data. We provide you complete control of your service data by providing
the ability to (i) access your service data, (ii) share your service data through supported third-party
integrations, and (iii) request export or deletion of your service data.
How we use service data
We process your service data when you provide us instructions through the various modules of our services. For
example, when you generate an invoice, information such as the name and address will be used to generate the
Who we share service data with
Trusted Tech Solutions LLC and third party sub-processors:
In order to provide services and technical support for our products, the contracting entity within Trusted Tech
Solutions LLC engages other group entities and third parties.
Employees and independent contractors:
We may provide access to your service data to our employees and individuals who are independent contractors of
Trusted Tech Solutions LLC entities involved in providing the services (collectively our “employees”) so that
can(i) identify, analyze and resolve errors,(ii) manually verify emails reported as spam to improve spam detection, or(iii) manually verify scanned images that you submit to us to verify the accuracy of optical character
recognition. Our employees will also have access to data that you knowingly share with us for technical support
to import data into our products or services. We communicate our privacy and security guidelines to our
Collaborators and other users:
Some of our products or services allow you to collaborate with other users or third parties. Initiating
collaboration may enable other collaborators to view some or all of your profile information. For example, when
share access to field data in your account, you may also choose to share location information collected to allow
your collaborators to know your location.
Third-party integrations you have enabled:
Some of our products and services support integrations with third-party products and services. If you choose to
enable any third-party integrations, you may be allowing the third party to access your service information and
personal information about you. We encourage you to review the privacy practices of the third-party services and
products before you enable integrations with them.
Other scenarios in which we may share information that are common to information covered under Parts I
are described in Part III.
Retention of information
We hold the data in your account as long as you choose to use Trusted Tech Solutions LLC Services. Once
terminate your Trusted Tech Solutions LLC user account, your data will be deleted from our active
during the next clean-up that occurs. We perform a clean-up every 6 months. The data deleted from the
database will be deleted from our backups 3 months thereafter.
Data subject requests
If you are from the European Economic Area and you believe that we store, use or process your
behalf of one of our customers, please contact the customer if you would like to access, rectify, erase,
restrict or object to processing, or export your personal data. We will extend our support to our
responding to your request within a reasonable timeframe.
Part III – General
Children’s personal information
Our products and services are not directed to individuals under the age of 16. Trusted Tech Solutions
not knowingly collect personal information from children who are under 16 years of age. If we become
a child under 16 has provided us with personal information, we will take steps to delete such
information in a
timely manner. If you believe that a child under 16 years has provided personal information to us,
to firstname.lastname@example.org with the details, and we will take the necessary steps to delete the
information we hold about that child.
How secure is your information?
At Trusted Tech Solutions LLC, we take data security very seriously. We have taken steps to implement
appropriate administrative, technical & physical safeguards to prevent unauthorized access, use,
disclosure or destruction of the information you entrust to us. If you have any concerns regarding the
of your data, we encourage you to check our Security Policy or write to us at
with any questions.
Locations and international transfers
We share your personal information and service data within Trusted Tech Solutions LLC. By accessing or
our products and services or otherwise providing personal information or service data to us, you consent
processing, transfer, and storage of your personal information or Service Data within the United States
America, the European Economic Area (EEA) and other countries where Trusted Tech Solutions LLC operates.
transfer is subject to a group company agreement that is based on EU Commission’s Model Contractual
Do Not Track (DNT) requests
Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the
signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is
standard that governs what websites can or should do when they receive these signals. For now, we do not
action in response to these signals.
External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy
you submit your personal information to any of these third-party sites, your personal
governed by their privacy policies. Please be aware that we are not responsible for the content
practices of such other websites. As a safety measure, we recommend that you not share any
information with these third parties unless you've checked their privacy policies and assured
you are comfortable with their privacy practices.
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any
provide on these blogs and forums may be used to contact you with unsolicited messages. We urge
you to be
cautious in disclosing personal information in our blogs and forums. Trusted Tech Solutions LLC
responsible for the personal information you elect to disclose publicly. Your posts and certain
information may remain even after you terminate your account with Trusted Tech Solutions LLC. To
removal of your information from our blogs and forums, you can contact us at
Social media widgets
Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet"
let you share articles and other information. These widgets may collect information such as your
and the pages you navigate in the website, and may set a cookie to enable the widgets to
Your interactions with these widgets are governed by the privacy policies of the companies
Please be aware that we are not responsible for the content or privacy practices of these other
a safety measure, we recommend that you not share any personal information with these third
you've checked their privacy policies and assured yourself that you are comfortable with their
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to
with any applicable law, regulation, legal process or governmental request, including to meet
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such
is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our
policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business
acquired or merged, we will ensure that the acquiring entity is legally bound to honor our
you. We will notify you via email or through a prominent notice on our website of any change in
in the uses of your personal information and service data. We will also notify you about any
choices you may
have regarding your personal information and service data.
We make every effort, including periodic reviews, to ensure that personal information you
provide is used
or the manner in which your personal information is used, kindly write to us privacy@Trusted
LLC.com We'll contact you, and if required, coordinate with the appropriate regulatory
effectively address your concerns.
Notification of changes
sending an email to your primary email address. If we make significant changes to the Privacy
affect your rights, you will be provided with at least 30 days' advance notice of the changes by
respect to your use of our products or services for any reason, you may terminate your use by
sending us an
email within the 30 day period. Your continued use after the effective date of changes to the
information is used, you should check back at https://trustedtechsolutions.net/privacypolicy